Shipping & Lead Time
Lead time
Every bag is made according to the choices of size, colours and add-ons/customizations, so each one is produced as the order comes, meaning we can't hold stock of finished items. We are updating the lead time below as the sale progresses. If you have any specific urgency, please let us know. We always do what we can do accommodate.
As of Nov 24th, 7am EST: We can no longer guarantee delivery in 2025 due to high volume of orders from our Black Friday sale. Orders will be delivered in January. Thank you for your understanding!
Notice on US Tariffs & End of the de minimis exemption
By being manufactured in Canada, our products are compliant with the USMCA/CUSMA free trade agreement and therefore they are NOT subject to application of tariffs or duties when entering the United States. We pre-pay all expenses and charges related to importing/customs clearance on all orders going into the United States. This way you will be charged nothing on delivery and will have a smooth and easy experience, just as if you were receiving a package from within the US.
SHIPPING RATES
🇨🇦 Canada
🇺🇸 United States
🇪🇺 European Union
All other countries and territories
Local Delivery & Pick Up
We provide free local delivery to addresses in Peterborough without a minimum order dollar amount. Postal codes covered: K9H, K9J, K9K and K9L.
Alternatively, you can pick up your order at our workshop and store located at 212 Hunter St West (Main Floor), Peterborough, ON.
How we ship
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Every order is shipped plastic-free. We keep it simple and low-waste. We don't include any paper notes or coupons. Any information you need will be provided via email. No flimsy plastic or paper packaging. All orders are packaged using corrugated paper boxes.
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All orders are shipped out from our workshop in Peterborough - Ontario.
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All shipments are assigned a tracking number. Once your order is shipped out, you will receive an email containing the tracking number assigned to your shipment.
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We use UPS, Purolator, DHL and Canada Post, together with their respective shipping partners globally to deliver packages. Due to recent service disruptions in Canada Post, we are only utilizing their services if orders are addressed to a PO box or if the delivery location is rather remote.