Shipping & Lead Time
Lead time
Our current production time is 14 business days. If you have any urgency, such as an upcoming trip or special occasion, please let us know when you need your order by and we'll prioritize it in production - no extra cost. You can let us know by adding a note to your order (in the basket page) or by sending us a message.
Notice on end of the de minimis program exemption in the US
Shipping labels created from Aug 29th onwards: We cover all expenses and charges related to customs clearance on orders going into the United States. This way our customers will be charged nothing on delivery and will have a smooth and easy experience, just as if they were receiving a package from within the US.
Notice on US Tariffs
By being manufactured in Canada, our products are compliant with the USMCA/CUSMA free trade agreement and therefore they are NOT subject to application of tariffs or duties when entering the United States. Every single package we ship to the US has the USCMA certificate of origin and compliance form attached to it in order to make everything easy and smooth.
If you have any questions, let us know, we're here to help!
SHIPPING RATES
Canada
United States
Europe - Select countries in Eurozone (Austria, Belgium, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia)
All other countries and territories
How we ship
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Every order is shipped plastic-free. We keep it simple and low-waste. We don't include any paper notes or coupons. Any information you need will be provided via email. No flimsy plastic or paper packaging. All orders are packaged using corrugated paper boxes.
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All orders are shipped out from our workshop in Peterborough - Ontario.
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All shipments are assigned a tracking number. Once your order is shipped out, you will receive an email containing the tracking number assigned to your shipment.
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We use UPS, Purolator, DHL and Canada Post, together with their respective shipping partners globally to deliver packages.