Refund policy

Returns and exchanges

Every bag is made to order, just for you, so we don't accept returns or exchanges for a change of mind.

Production defects

If you find a production defect, email hello@rathergreen.ca within 30 days of receiving your order. Include your order number, a short description and clear photos of the defect. We may ask for more information.

Once we confirm it's a production defect, we make it right at no cost to you, and we cover all shipping costs:

• Canada: we'll have the original bag sent back to us. Depending on the defect, we'll either repair it or make you a brand new one.
• United States and United Kingdom: we'll send you a brand new one, and you keep the original. There's no need to send it back: recent changes have added a lot of friction to cross-border returns, so this keeps things simple for you.

Lost or damaged packages

Let us know within 30 days: of the delivery date if your package arrived damaged, or of the expected delivery date if it never arrived. Email hello@rathergreen.ca with your order number (and photos if it's damaged). We'll open a claim with the carrier and, once it's resolved, send you a replacement or a refund.

Order cancellations

You can cancel your order within 4 business days of placing it. Email hello@rathergreen.ca with your order number. After that, your bag is most likely already being made: we've invested materials and our team's time and skill into it, so we can no longer cancel the order.

Cancelled orders are refunded in full to the original payment method.